Here at Charterhouse we understand the importance of customer service, and the difficulty of dealing with a company you do not know, or buying or selling at auction when it is not something you are familiar with. We are always happy to help with any queries or questions. Your experience with us matters to us. Here are some comments from previous customers:
About our collection service for vendors:
Dear Richard,
Just to say that your team collecting items from Stalbridge yesterday were friendly, careful, sure-footed and amazingly quick. I’m sure that you already know how good they are, but please pass on our thanks to them.
Best regards,
Richard Waltham
The porters were friendly and efficient, and had a wealth of knowledge about a variety of furniture from different eras. They treated furniture that had sentimental value for me with respect which is hugely important when you’re seeing it for the last time.
Regards
Pippa Wilson
Many thanks to your team who, according to my brother who made an appearance, carried out a very impressive, professional and thorough clearance last Wednesday.
Regards,
Clare
About the service we offer vendors at auction:
Vendor after watching his broken Chinese vase being sold for £125,000:
“This is the best day of my life! Thank you”
Mr F
Attn Mr Richard Bromell
I would just like to thank you for achieving such fantastic results for my five lots of coins in today’s auction. I had no idea they could be worth so much.
Regards
Julie Rendall
About the service we offer our buyers:
I greatly appreciated the integrity of the advice received from the staff at Charterhouse in relation to the Alvis motor car offered at auction by Charterhouse. On the basis of telephone discussion and Mathew’s description of the car, I was confident to travel from Australia to the UK and the beautiful Shepton Mallet, Somerset area for the Auction.
The Alvis was absolutely as described by Mathew and this gave me the confidence to successfully bid at your auction.
It was a pleasure to meet the various Charterhouse staff who went out of their way to assist in the purchase process. I am grateful for the honest, professional assistance and advice in all aspects; financial through to the matters relating to delivery and shipment.
Please convey to Abigail, Mathew, Richard, Naomi and others at Charterhouse my gratitude for their exceptional assistance, involvement and professionalism in the process and adventure of purchasing the Alvis motor car.
Kind regards & many thanks
Peter Mackay
All auction house staff are friendly and willing to help. They quickly responded to my request on more photos and registration for bidding. Packing and shipping were processed with in two days. I would definitely go back for other interesting lots offered in the future.
Dr. Yan
from New York City
十分感谢CHARTERHOUSE
拍卖公司在2014年对于我购买的编号 583 的4块中国民国瓷板给予的帮助， 这是一家十分诚信，十分热情的拍卖公司，他们对我在购买的过程中给予了十分巨大的帮助，无论是在拍卖前期的信息提供，以及后来付款提货的过程中，他们都尽心尽力，非常的感谢他们，希望有机会继续合作 。
Mr Li
from Beijing China
Car auction vendor
Thank you Abigail and many many thanks to Matthew, Richard and the rest of the team for all your hard efforts. You made the whole process very easy for me as it was very difficult for me to part with my pride and joy as you probably noticed on the day so my wife is very happy its finally over.
Kind regards
Andrew Parry